Returns and refunds

We accept eligible returns requested within 30 days after the order is delivered. This policy applies to regular-price and sale items unless a product is clearly identified as final sale before purchase.

Eligibility

Returned items must be unworn, unused, unwashed, with original tags and packaging, and accompanied by proof of purchase. Custom-made or personalized items cannot be returned for a change of mind or sizing preference, but they remain eligible for a remedy if they arrive damaged, defective, or materially different from the order.

How to start a return

Email info@dashracegear.store with your order number, the item you want to return, and the reason. For damaged, defective, or incorrect items, include clear photographs. Wait for return authorization and shipping instructions before sending the item. Returns are accepted by mail at Hohenstaufenstraße 5, 74074 Heilbronn, Germany.

Return shipping and fees

• For a change of mind, fit, or size preference, the customer is responsible for return shipping and should use a tracked service.
• If the item is damaged, defective, or incorrect, DASH RACEGEAR will provide a prepaid return label or reimburse reasonable return shipping costs.
• We do not charge a restocking fee.
• Original delivery charges are non-refundable for change-of-mind returns, except where applicable law requires otherwise. If we sent an incorrect, damaged, or defective item, the applicable original delivery charge will also be refunded.

Exchanges

To exchange a size or product, request a return and place a new order after the return is accepted.

European Union right of withdrawal

For orders delivered in the European Union, you may exercise the statutory 14-day right of withdrawal after receiving the goods, subject to applicable legal exceptions such as goods made to your specifications or clearly personalized. This statutory right is in addition to our 30-day return policy.

Refund timing

We will inspect the return and notify you of approval or rejection. Approved refunds are issued to the original payment method within 10 business days after inspection. Your bank or payment provider may need additional processing time. If 15 business days have passed since approval, contact us.

Cancellations

Contact us as soon as possible if you need to cancel an order. We will confirm whether cancellation is possible. Once an order has entered production or shipped, the applicable return process must be followed.

Contact

Email: info@dashracegear.store
Return address: Hohenstaufenstraße 5, 74074 Heilbronn, Germany