Official contact details
DASH RACEGEAR provides customer support for orders, product questions, custom race suit requests, shipping, returns, refunds, privacy questions, and legal notices through our official support email.
Email: info@dashracegear.store
Trade name: Dash Racegear Store
Website: dashracegear.store
Physical address: Hohenstaufenstrasse 5, Heilbronn, 74074, Germany
Before contacting us
To help us answer quickly, include your order number, full name, email used at checkout, product name, size, and a clear description of your request. If your message is about a damaged, faulty, incorrect, or missing item, include clear photos of the product, packaging, shipping label, and any visible issue.
Order and shipping support
For order confirmation, delivery tracking, carrier delays, customs questions, address issues, or shipping updates, contact us by email with your order number. Shipping cost, delivery timing, duties, taxes, and carrier availability can vary by delivery location and selected service.
For full details, review our Shipping Policy.
Returns, refunds, and exchanges
For return or refund requests, email us before sending any item back. Please include your order number, product condition, reason for the request, and photos where relevant. Custom or personalized racewear may have limited return eligibility unless the item arrives faulty, damaged, or incorrect.
For full details, review our Refund Policy.
Custom race suit and sizing questions
For F1 inspired race suits, custom name, race number, flag, fit, sizing, embroidery, and finish questions, share your measurements and customization details before placing an order. This helps us guide you toward the closest available size or confirm the customization request clearly.
Privacy and legal requests
For privacy questions, personal data requests, legal notices, or website policy questions, contact us at info@dashracegear.store. Please write the request type in the email subject so it can be routed correctly.
Helpful links: Privacy Policy, Legal Notice, and Terms of Service.
Response time
We aim to review customer messages as soon as possible during normal business days. Response times may be longer during product launches, sale periods, weekends, public holidays, or when a request needs additional order verification.
Important instruction
Please do not share card details, account passwords, or sensitive payment information by email. DASH RACEGEAR will never ask for your full payment card number or account password through email support.